Shipping & Returns – MetroArtGifts.com
At MetroArtGifts.com, we are committed to providing a seamless and reliable shopping experience. Our goal is to ensure that your order of The Met Store products arrives quickly, safely, and ready to be enjoyed. Below, you will find all essential information regarding shipping, returns, and exchanges.
Shipping Information
We process orders promptly, typically within 2–5 business days. Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor the delivery status.
Delivery Options:
- Standard Shipping: Affordable and reliable, with tracking included.
- Expedited Shipping: Faster delivery for urgent orders.
- International Shipping: Available to select countries; delivery times and costs may vary.
Shipping costs are calculated at checkout based on order weight, size, and destination. Promotional offers may provide free shipping on eligible orders, as indicated on the website.
Order Tracking
Every order includes a tracking number. You can track your package online to see its current location and estimated delivery date. If you experience any issues with your shipment, our support team is available through the contact form on MetroArtGifts.com.
Returns & Exchanges
We want you to be fully satisfied with your purchase. If you wish to return an item, you have 14 calendar days from the date of receipt to request a return. Products must be returned in their original, unused condition and packaging.
Return Process:
- Prepare the item securely for return.
- Complete the return instructions provided on the website.
- Ship the item back using a trackable method.
After we receive and inspect your return, we will issue a refund or exchange according to your preference. Return shipping may be your responsibility unless the product is defective or an error occurred on our part.
Exchanges
To exchange an item, please follow the return process and place a new order for the desired product. This ensures you receive the correct item promptly.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately through MetroArtGifts.com. We will work to resolve the issue quickly and send a replacement if necessary.
At MetroArtGifts.com, our commitment is to make your shopping experience smooth, convenient, and enjoyable. We strive to ensure every The Met Store product reaches you in perfect condition, ready to inspire and delight.